September 23, 2015

Communicating in the Workplace: Dr. Pat Allen

Dr. Pat Allen Speaks with Employees of eGumball, Inc.
By Lauren C.

On Tuesday, September 22nd, eGumball invited a very special guest to give valuable pointers on communication in the workplace. Renowned psychologist and relationship expert, Dr. Pat Allen, gave an hour and a half long presentation on different methods of communicating with clients with different, and often conflicting personality traits than the salesman or customer service rep. Her advice helps employees better understand how to approach certain interpersonal situations effectively, understand tone and body language subtleties, and conduct healthy negotiations.

Dr. Pat Allen has over 42 years of experience in helping men and women express their needs and learn respect both at home and in the workplace. She is a psychologist, addiction specialist, and radio host who has given hundreds of presentations to small and large businesses around the United States. Her focus remains on helping individuals achieve their full potential without compromising their values.

Allen focuses on engaging clients through “potency” not “power,” and does not believe in using manipulation, intimidation, or seduction tactics to get what you want. Though these are powerful means of communication, they are not effective in the long run. Also, she argues that any habit can be changed over time. As humans, our brains can be rewired through discipline and hard work.

Right vs. Left Brain

Scientific evidence demonstrates that there are two sides of the brain, left and right. Both are equally valuable, but react to situations in different ways. The right side of the brain is the creative side and the feeling-based side that processes information in an emotional way. The left side of the brain is the thinking or mathematically-based side, which is responsible for carrying out logical and rational decision making. According to Dr. Allen, each person utilizes both parts of the brain to different degrees, and reacts to situations differently depending on his or her personality traits. Because of this, according to Dr. Allen, each person has a mix of female (right lobe) and male (left lobe) in the personality.

Five Tips for Communicating

Though Dr. Pat Allen had many different points, her main thesis centered around the five best tools for building work-related relationships and communicating effectively with clients based on their personalities.

1. Know and understand your client. Recognize what type of person you are speaking with, and what side of the brain they are reacting with. Are they responding emotionally, via the right side? Or are they using logic-based arguments, via the left side? This will help you understand exactly how to engage further with the client.

2. Make an appointment. Don’t teach and preach your position. Nobody likes to be talked down to, belittled, or feel forced into something. Being overly aggressive, or aiming too directly when you want something from a person makes you seem domineering and desperate. It will also cause the other person to retreat from the interaction or tune you out.

3. Confront with respect. Being polite, friendly, and considerate without pandering will help other people respect you. A polite and respectful attitude helps build trust among two individuals.

4. Read body language accurately. The tone or inflection of voice, coupled with distinct mannerisms, is responsible for 90% of communication. Know how to read specific body language in order to effectively negotiate a deal. Accept negative body language from the other person, but “flush” it, or intercept the conversation immediately, so you can negotiate in the best way possible.

5. Stop the filibustering. When people are upset or frustrated, they tend to talk over one another and cease listening to each other. Once this emotional response happens, nothing can be resolved. The goal is to cut off the filibustering so both sides can begin listening to each other again.

More on Dr. Pat Allen

If you want to find out more information about Dr. Pat Allen, and her ideas for communicating in relationships and in the workplace, check out her website. Also, here are some books she suggests for more information:

·        Why Men Don’t Listen, Why Women Can’t Read Maps- by Barbara Pease
·        The Brain that Changes Itself- by Norman Doidge, MD
·        The Brain’s Way of Healing-by Norman Doidge, MD
·        What the Bleep Do We Know!?- by William Arntz, Betsy Chasse, Mark Vicente

Contact her at 949-723-0338 to set up an appointment or get details about her lectures and other services!

What do you think about Dr. Pat Allen’s five points on communication in the workplace? Do you think they are accurate or valuable in negotiating a positive outcome? Let us know in your comments!

No comments:

Post a Comment