We sat down with Marco, the Quality Control Department Lead of eGumball Inc. to talk about his background, what a Quality Control Lead does, and how he manages the ins and outs of his department to ensure a smooth process for the client.
Tell us a little about your professional background and what drew you into the Quality Control Department?
My last position involved managing an office, and it was very customer service based because I dealt with customers and catered to their specific needs. That position helped to promote small businesses, which is why I started in the Quality Control Department at eGumball. Here, we help the clients by making sure their information is compliant and everything is posted within Google and Bing guidelines. By doing this for them, we are promoting their business and marketing their brand.
What are the main objectives of the Quality Control Department and how do they relate to the bigger objective of eGumball?
Our department checks current information on search directories about a business against previous information. We ensure that the information is up to date and compliant with the guidelines set by these directories. For example, we can search through a phone number to track down what a business used to be ten years ago before it became the current business, and we can report it to the Citation Department, so they can clean it up for the client.