By Lewis J.
Earlier this year, the Union Street Guest House, a boutique
hotel in New York City, announced a new online review policy. Any wedding party
that posted a negative review of them online would be fined $500. Sadly,
instead of stifling their critics, the policy inflamed them. Within weeks, the
hotel received almost 600 negative reviews about its poor customer service.
(One notable exception was a five star review from Adolph H: “I love to meet
people who sink ze same as I do!”) The Union Street Guest House quickly
rescinded its policy, but the damage had been done and it is unknown whether
their business will ever be able to recover.